Knowledgebase

Learn more about your software with our series of tutorials and resources on best practice document management.

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Watermark AI - IFA Example - 'Coming Soon' Video

** Please note - the video shows a prototype, not the finished software add-in. ** We’re currently exploring how AI […]

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Red Plug on Chrome

KBP025 Chrome blocking Watermark Connect On Wednesday April 8, 2026, Chrome for desktop started rolling out an update over the […]

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Changing between Light Mode and Dark Mode

KBP024 - Switching between Light and Dark Mode To switch between light mode and dark mode within Papercloud, select your […]

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Accessing Extracted Files

KBP023 Watermark can assist in extracting data upon request. These are the steps to accessing the data. 1 Download FileZilla […]

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Papercloud Updates Q1 2026 Video

** Please note - this update is planned to go live in Q1 of 2026. ** A quick summary video […]

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Integrated Page Viewer

KBP022 Customisation options for the document viewer within Papercloud. The page viewer in Papercloud allows for native viewing of the […]

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Authenticator App MFA

KBP021 Below is a guide of how to configure and manage Authenticator app MFA in Papercloud. Configuration To enable Authenticator […]

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Print Spooler Troubleshooting

KBP020 Troubleshooting steps for a stuck print spooler The Print Spooler is software which temporarily stores print jobs in memory […]

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User defined tagging

KBP019 - Using tagging to identify and track Client Files/Boxes/Paper. To be able to track documents and client files within […]

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Papercloud Release Notes March 2025

General overview – Papercloud V2: A full rewrite of the application has occurred to keep Papercloud in line with cutting […]

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Red Plug Troubleshooting

KBP018 - Troubleshooting steps to resolve a red plug in Papercloud First thing to do if Papercloud has a red […]

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'File Already Open' Error

KBP017 - No file open, yet 'File Already Open' error appearing When trying to open a document which is currently […]

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Papercloud Release Notes May 2024

General overview – Papercloud V2: A full rewrite of the application has occurred to keep Papercloud in line with cutting […]

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Papercloud Release Notes December 2021

Portal: A request can now be sent to a Portal user to upload, review or sign a document held within […]

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Papercloud Release Notes August 2021

Access Groups An Access Group can now be copied, renamed and changed to meet a users requirements. The additional arrows […]

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Papercloud Release Notes April 2021

Colour Theme The background colour can be personalised by the user. Choose Stamp Additional narrative can be added to a […]

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Papercloud Release Notes November 2020

In-tray Reallocation In-Tray Reallocation A box held on the In-tray of a user can be moved by that user to […]

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Papercloud Release Notes September 2020

The inclusion of documents within a Template. The ability to drag & drop in externally held documents. The ability to […]

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Portal Client Notifications.

KBP011 - Portal Client Notifications.

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Task Maintenance

Task Management

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Adding a new user with Azure AD

KBP015 - Amending a User or File

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Adding a new User

KBP014 - Adding a new User

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Watermark Connect launches, then exits shortly afterwards.

KBP013 - Watermark Connect, Launches then exits shortly afterwards

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Locking of Tabs & Rows

KBP012 - Enables the organisation to ensure file consistency.

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Upload or Synchronise files from a CSV

KBP010 - Upload or Synchronise files from a CSV

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Integration with Intelliflo

KBP009 - Integration with Intelligent Office and Papercloud

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Linking files and sharing tabs

KBP008 - Linking files and sharing tabs. In Papercloud Elite, it is possible to 'link' two related files together e.g. […]

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Installing / Updating 'Watermark Connect'

KBP005 - Installing / Updating 'Watermark Connect' Watermark Connect is the add-in to Papercloud Elite enabling additional functionality which is […]

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Creating a User Portal

KBP007 - Creating a User Portal

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Using Permission Groups & Access Groups

KBP006 - Using Permission Groups & Access Groups

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Adding 'Send to Watermark Connect'

KBP004 - Adding the 'Send To Connect'

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Adding colour to tabs/boxes

KBP003 - Allows users to apply a colour to the tabs within Volume

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Scanner Setup (USB)

KBP002 - Setting up a scanner directly attached to your PC in Papercloud Elite

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Multi-function device (MFD) Scanner Setup

KBP001 - Configuring a multi-function device in Papercloud Elite

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Accreditations

ISO 27001 certification highlighting information security management complianceISO 9001 certification document for quality management systems
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