Here are some common questions we are often asked with regards to our products and services.
'How can I get my data out if I want to stop using your system?'
There are three options available all of which are free of charge.
- A binary file can be produced which is not encrypted and maps out the entire structure of the database in a form that a third party can use to import your data keeping the structures and notes created in our system.
- The second option is the to use the database Dump option found in the System Setup. This will produce a series of folders one for each file/client containing all their documents in whatever format they were originally stored in such as TIFF, JPEG, Word, Excel, PDF, Emails, etc..
- The third option is a royalty free license to use the software in a single user read-only mode. The license does not expire.
'I am retiring in a few years but will still need to see my files. How can I do this and not have to pay Watermark forever?'
See the previous question's answer regarding a read-only license. This option is free of charge.
'How much data can your system store?'
As our product's name suggest 'volume' there is no limit to the amount of data the system can hold. At time of writing we are setting up a 2 terabyte database. One terabyte of scanned data is equal to approximately 1500 four drawer filing cabinets. The data access speed for this database is still lightening quick.
'I have a very large amount of historic files to scan in. Do you offer a service for this?'
Yes, we have scanning bureaus to cope with any size of archive scanning requirements.
'Is your software FSA compliant?'
Yes, although the FSA regulations on storing scanned files is not very well documented. Our data is stored using very advanced encryption techniques, all actions taken in the software are audited and tracked by the user's login details and all data is stored inside the database not held in Windows files.
'Can I take files away from the office when I go to see my clients?'
Yes, the system comes with a product called volumeAnywhere included. volumeAnywhere allows you to copy files onto your laptop, CD/DVD or memory pens all from within the system whilst still maintaining security.
'Can I stop paying for the system at anytime?'
Yes, there are no long term agreements. One month is all we require.
'What are the minimum hardware, software and scanner requirements?'
Please see this related article.
There are two costs involved. The first is a modest one-off fee to install, train and setup the system. This includes support and updates. The second part depends on the number of users who will access the database at any one time. This is paid monthly. Our prices are very fair and relatively inexpensive compared to the generic document storage systems available in the market. Please contact our sales department for a quote.